Best IT support vendor for a medical practice?

Today I was asked if money was no object, who is the best IT support company for a medical practice? As an adviser with MD Tech Pro, I get to meet all kinds of healthcare IT support companies so it was a great question for me to ponder.

I came to the conclusion that I couldn’t pick just one IT support company and it really comes down to who is the best vendor for that particular medical practice. There really isn’t some super expensive medical practice IT support solution that you can point to as better because it’s expensive. Yes, some companies will be more expensive than others but like almost anything, that doesn’t mean they are better.

But there are certain characteristics to look for and consider when picking the best IT support company for your medical practice. Here are just a few off the top of my head:

Experience with your EMR – Usually it’s important for your IT support company to have familiarity with your EMR depending on the level of support you need.

Do you like them? – You are going to be working with these people and lets face it, we don’t all get along with others. Go with your gut if you don’t feel comfortable after meeting with a company.

Does their pricing make sense? – If you can’t understand their pricing model or it is complicated, move along. Some companies will try to nickel and dime you with extra fees and confusing pricing.

Strongly consider managed services – For most medical practices, managed services makes the most sense. This is typically flat rate pricing for supporting your medical practice that may include unlimited services or at least the services you typically need to support your practice.

Be sure you are given options – A great IT company will give you options coupled with pros and cons of each selection. There is no one best solution in most instances but there are choices that have an ROI and an expense to them. You should be able to make educated decisions in collaboration with your IT company.

I could go on but I think 5 ideas is enough to get my point across that the best IT company is a personal choice.

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Be sure to read an older article I wrote some time ago called “Tips for Selecting an IT Support Vendor for Your Medical Practice.”