Multiple US Locations

As a manager of IT support in a healthcare environment you will be in charge of all operations of the field and help desk support team. The ideal candidate will have the following essential functions, skills, knowledge & experience:

Primary Responsibilities:

  • Manage day to day operations
  • Manage staff and ensure coverage for business needs
  • Ensure adherence to SLA’s and customer service levels
  • Participate in management and client meetings as needed
  • Primary point of contact for issues related to dispute resolution or customer complaints
  • Provide feedback to senior leadership regarding support challenges and improvements

Qualifications

  • BS in Computer Science or related
  • Prior experience in a healthcare environment
  • Excellent people management skills, career development, mentoring and coaching
  • 5+ years of direct software vendor Technical Support Management experience
  • Excel working in high paced agile business environments
  • Articulate and concise in both oral and written communications
  • Proven history in building, managing, and motivating Technical Support Teams
  • Solid foundation in analytical and structured approaches for solving technical and business problems
  • Demonstrated track record of building and expanding customer relationships
  • Proficiency with mainstream management tools such as Microsoft Excel, PowerPoint, and Visio
  • Familiarity and expertise with EMR software platforms.

How to Apply

This is an ongoing search for more than one client. To be considered for this type of position, please add your name to our recruiting database so we can match you up with interested employers.