Multiple US Locations

The right candidate will have excellent verbal and email communication skills to go with excellent technology skills needed to support our clients throughout the US. If you are someone who loves to solve problems and can multi-task, this opportunity is for you. We have remote and office based opportunities available.

The ideal candidate will have the following essential functions, skills, knowledge & experience:

  • 3 or more years of technical experience
  • Must be able to install, maintain and troubleshoot Microsoft based networks
  • Must have experience installing and maintaining Windows Active Directory
  • Must have experience installing and maintaining Microsoft Exchange
  • MCSE, CompTIA Net Plus or other certifications desired
  • Ability to work with little supervision and achieve superior results
  • Excellent oral and written communication skills
  • Experience with both Microsoft and Mac based systems desired
  • Positive attitude and ability to get along well with others
  • Experience supporting medical clients desired but not required for this position
  • Quiet home work space for remote support tasks if applicable (If working remotely)

Primary Responsibilities:

  • Answer phone calls and email inquiries from clients and document issues and solutions within our company ticketing system
  • Monitor and manage all service tickets and help desk queues
  • Address network outages, escalate user issues, recommend enhancements and maintain IT inventory records
  • Communicate and collaborate with field staff to resolve and manage projects and tickets
  • Contact clients with updates about the resolution of their requests
  • Monitor and manage server backups and maintenance
  • Prioritize all IT projects and facilitate their completion
  • Research and recommend new technology
  • Collaborate with helpdesk staff and other company engineers and staff
  • Other tasks and projects as needed or directed

How to Apply

This is an ongoing search for more than one client. To be considered for this type of position, please add your name to our recruiting database so we can match you up with interested employers.