Help Desk Engineer
As part of our continued national expansion, we are looking for talented IT support engineers who are interested in providing the best customer service possible to our clients. The right candidate will have excellent verbal and email communication skills to go with excellent technology skills needed to support our clients throughout the US. If you are someone who loves to solve problems and can multi-task, this opportunity is for you. You must reside in the Phoenix AZ area to be considered for this position!
Company Information – MD Tech Pro is planning locations throughout the US and Canada so significant growth opportunities exist for a motivated candidate. Our company focuses primarily on providing IT services and support for medical practices.
The ideal candidate will have the following essential functions, skills, knowledge & experience:
Please provide a cover letter, resume and any salary requirements you may have.
As part of our continued national expansion, we are looking for talented IT support engineers who are interested in providing the best customer service possible to our clients. The right candidate will have excellent verbal and email communication skills to go with excellent technology skills needed to support our clients throughout the US. If you are someone who loves to solve problems and can multi-task, this opportunity is for you. You must reside in the Phoenix AZ area to be considered for this position!
Company Information – MD Tech Pro is planning locations throughout the US and Canada so significant growth opportunities exist for a motivated candidate. Our company focuses primarily on providing IT services and support for medical practices.
The ideal candidate will have the following essential functions, skills, knowledge & experience:
- 3 or more years of technical experience
- Must be able to install, maintain and troubleshoot Microsoft based networks
- Must have experience installing and maintaining Windows Active Directory
- Must have experience installing and maintaining Microsoft Exchange
- MCSE, CompTIA Net Plus or other certifications desired
- Ability to work with little supervision and achieve superior results
- Excellent oral and written communication skills
- Experience with both Microsoft and Mac based systems desired
- Positive attitude and ability to get along well with others
- Experience supporting medical clients desired but not required for this position
- Answer phone calls and email inquiries from clients and document issues and solutions within our company ticketing system
- Monitor and manage all service tickets and help desk queues
- Address network outages, escalate user issues, recommend enhancements and maintain IT inventory records
- Communicate and collaborate with field staff to resolve and manage projects and tickets
- Contact clients with updates about the resolution of their requests
- Monitor and manage server backups and maintenance
- Prioritize all IT projects and facilitate their completion
- Research and recommend new technology
- Collaborate with helpdesk staff and other company engineers and staff
- Other tasks and projects as needed or directed
- The hours for this position will be 8:30am - 5:00pm Monday through Friday
- This position will work out of an office location in Phoenix near I10 and Elliott Road
Please provide a cover letter, resume and any salary requirements you may have.
