Tier 3 IT Support for Medical Practices
Tier 3 IT Support at MD Tech Pro Medical Practice IT Support
MD Tech Pro offers tier 1, tier 2 and tier 3 IT support for medical practices of every size. Tier 3 for medical practices is the top level service offering. When needed, Tier 3 support at MD Tech Pro can handle any technology issue no matter how large or small. MD Tech Pro including our tier 3 IT support is including in every service package we offer. The ability to handle simple technology taks in addition to level or tier 3 issues for your medical practice is critical.
Offering a complete range of medical practice IT support is critical, especially in a healthcare environment. Medical practices must be able to ensure their network is safe and running and ready to meet the needs of an ever-changing dynamic industry. Because of our vast industry experience and expertise, MD Tech Pro will assist you with any and all IT needs within your medical practice, from initial system installation to a full range of support options.
- Complete support and solutions for your practice
- 24/7/365 remote monitoring and repair
- Software managment and upgrades
- EHR selection, implementation and EHR support services
- Virus, spyware and security protection for all computers and servers
- On-site, remote and phone / help-desk support 24/7/365
- Discount hardware and software
- Tier 1, tier 2 and tier 3 MD Tech Pro offerings
- Small Medical Practice (1 – 4 Physicians)
- Medium Sized Medical Practice (5 – 10 Physicians)
- Large Medical Practice (11 – 100+ Physicians)
- Any size healthcare facility!
Medical Device Experience
- PAC Systems
- Ultrasounds, echos and nuclear imaging
- Radiation oncology equipment
- Pinnacle and Linac systems
- Dolbey Fusion
- And many others.
We are your very own IT Department for your medical practice. Depend on MD Tech Pro to tackle any medical practice technical challenge or answer any question — from interfacing with medical equipment to HIPAA compliancy we are a complete provider offering tier 1, tier 2 and tier 3 MD IT support for medical practices. We are also EHR experts, guiding you through the vendor selection process, and then assisting you, every step of the way, through full implementation. MD Tech Pro is your single source for medical practice IT support!
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Definition of Tier 3 from Wikipedia: Tier 3 or level 3 is the highest level of support in a three-tiered technical support model responsible for handling the most difficult or advanced problems. It is synonymous with level 3 support, back-end support, support line 3, high-end support, and various other headings denoting expert level troubleshooting and analysis methods. These individuals are experts in their fields and are responsible for not only assisting both Tier 1 and Tier 2 technicians, but with the research and development of solutions to new or unknown issues. Note that Tier 3 technicians have the same responsibility as Tier 2 technicians in reviewing the work order and assessing the time already spent with the customer so that the work is prioritized and time management is sufficiently utilized. If it is at all possible, the technician will work to solve the problem with the customer as it may become apparent that the Tier 1 and/or Tier 2 technicians simply failed to discover the proper solution. Upon encountering new problems, however, Tier 3 personnel must first determine whether or not to solve the problem and may require the customer’s contact information so that the technician can have adequate time to troubleshoot the issue and find a solution.