Support and Solutions – Just a Click or Call Away!
Every MD Tech Pro client has access to our Help Desk, where assistance is available for computer and system troubleshooting, training and other technology-related questions. MD Tech Pro supports medical practices and healthcare facilities of all sizes — from single-practitioner to large groups with over 100 physicians within the US and Canada.
In addition to responding to technology issues and questions, our help desk is also proactive. The MD Tech Pro help desk monitors client systems using state of the art technology to recognize system outages, internet connectivity as well as critical security issues. In many cases, this allows us to repair or prevent issues before the cause downtime or problems with a client.
How We Help
24/7/365 remote monitoring of your systems
Phone and remote support to diagnose and repair of any issues
Answers to common technology questions
PM and EHR software updates
Scheduling of on-site technicians
Sourcing of computers and equipment for your practice
Vendor support and advice for telecom, internet, EHR and PM selections