There are so many benefits to having a help desk. Practices who rely on an IT company or an “IT guy” are at a distinct disadvantage in managing their practice if they don’t have help desk services.
What does a help desk offer and how does it help:
Speed and Efficiency – A qualified and properly staffed help desk can respond quickly to questions and issues. The old way is you call your IT person and when they have time they stop by or remote in to help. Having a help desk waiting for your call that can respond immediately if it’s critical in nature helps to keep your practice running smoothly. A medical IT help desk is more available meaning your questions or issues get solved more quickly. A help desk can also help triage and assist with basic EMR and practice management software issues as well and open tickets with your EMR vendor.
It’s Proactive – A great help desk team is proactively monitoring and managing your EMR server, desktop computers, laptops, backups, mobile devices and security threats to ensure you are protected and maintain better up-time. Monitoring software on each device alerts the help desk team to an issue and these are taken care of before they become a bigger issues resulting in downtime. Medical practice IT support and help desk services are invaluable to in the complex world of healthcare IT today.
It’s a Great Investment – Some practices roll the dice and only pay for service as they need it, but this can set you up for great expense and even business downtime. We’ve seen practices have to close for several days and have to pay for costly data recovery that cost them well over $50,000 in one week. At a fraction of the cost, investing in an IT support solution like MDTechPro will provide protection and support all year around. Our practices loving having access to a help desk for quick IT questions and to build out and manage their technology plan.
Would you like to find out more about medical practice help desk services or pricing for medical IT support? Contact Us